TERMS & CONDITIONS

WELCOME TO Pawsitive Pet Supplies. When you visit this website or buy from us, you agree to a few straightforward things. Nothing sneaky—just the basics so it all works out great for both of us.

1. Using Our Website
You can access, shop, and surf. We only need from you the usage of the website for a reasonable and legal purpose. Do not try to hack, misuse, or disrupt the website in any manner. It is meant to make your shopping easier, not harder.

2. Orders & Payments
When you buy from us, the information you give us—to include your name, your address, and your payment information—must be accurate.

Payments need to be made before us shipping.
The product and prices are clearly laid out, but mistakes may occasionally appear. If we notice a mistake, we’ll correct it and let you know right away.

If an item gets out of stock after your order, we’ll inform you and refund or substitute.

3. Shipping & Delivery
We aim to ship quickly, and we usually do. Unfortunately, events such as courier slowdowns or customs clearance may cause a postponement once in a while. If this happens, we’ll let you know. You’ll also receive tracking details so you can trace your package.

4. Returns & Refunds
Unsatisfied with your order? Don't worry—you can return items up to the duration set out in our Returns Policy.
If it arrives damaged or incorrect, just let us know and we’ll sort it out.
We will provide refunds or replacements when the product comes back to us in the original condition.

5. Your Information
We value your privacy. The data you submit, your e-mail or street address, for instance is used for order placement and customer support purposes only. That's all. Get the big picture by checking out our Privacy Policy.

6. Our Responsibility
We try to keep our website and products current but cannot ensure they are a hundred percent accurate all the time. Minor errors or slowdowns may happen. Products also need to be used safely and for the intended use. We cannot be held responsible for misuse or damage due to improper use.

7. Changes to These Terms
Periodically, we may change these terms. If we do change them, the revised terms will be published right here. Your continued use of the website implies your agreement with the new version.

8. Contact Us
Got questions? Need help? Email us anytime at Brian@pawsitivepetsuppliesco.com. We’ll be happy to assist.